Customer Reviews

What drivers are saying about Graff Kia of Chesterton

At Graff Kia of Chesterton in Burns Harbor, IN, our reputation is built on what our customers say. Drivers consistently highlight our knowledgeable sales team, stress-free buying process, and a service department that keeps vehicles running at their best. From new Kia models to routine maintenance, customers notice the difference when staff listen, explain clearly, and deliver results without unnecessary hassle.

Our reviews are proof that we treat every customer with honesty and respect. Many customers mention quick responses, friendly guidance, and technicians who handle every service appointment efficiently.

When you visit Graff Kia of Chesterton, you can expect the same high level of care that earned these reviews.

We take every comment seriously, making sure our team grows alongside the trust of our customers. The result? A dealership where drivers feel confident, supported, and ready to return.


Review from Madeline Fry
Madeline Fry
9/6/2026
Everyone on the Kia Graff staff was very welcoming and friendly! Lindsay was extremely knowledgeable and so much fun to work with. She helped us through every step of the way and made the car buying process a great experience. I will be recommending this branch to everyone!
Review from Brian Ayers
Brian Ayers
9/4/2026
I had an issue with the car in the morning on the expressway. I got the car home and expected it to be days before I was able to get the car looked at. Going online to schedule an appointment, I was able to get in same day. Car was fixed and back on the road later in the day! Staff was great, informative and helpful!
Review from Rod Cra.
Rod Cra.
9/3/2026
I am very pleased with the service I received when purchasing my new car from Graff Kia of Chesterton. Everyone was so helpful and accommodating. Especially John and Nicholas. I love my car and will def be sticking with this team.
Review from Becca Campbell
Becca Campbell
9/1/2026
Had my '21 Subaru Crosstrek in service for an oil change, Brian and John made everything easy and seamless to take care of my vehicle! Very informative crew that answered all of my questions. Very comfortable service waiting area where I was intelligently informed on options for a Kia by Lindsay and Valeria!! Great place to service or buy a vehicle and feel like you arent being pushed into something :)
Review from Carol Gutermuth
Carol Gutermuth
9/1/2026
This dealership was very quick to complete recall correction on my vehicle. Brian was very helpful and knowledgeable about how to communicate my multipoint vehicle inspection that was performed on this visit as well. It felt like they care about me as a customer. I will definitely return. Thank you Brian! And mechanics working that day!
Review from Susan Hack
Susan Hack
8/29/2026
I was going in for a brake job that Brian had spoke to me about previously. He was very attentive and kept me up-to-date throughout the wait. The price remained as estimated and the process was very easy. He had my car cleaned afterward and I left feeling very pleased with the job. Brian is very personable and a pleasure to deal with. Keep it up Brian!
Review from Melyssa Reddington
Melyssa Reddington
8/27/2026
I’ve always had a great experience at this shop. I’ve been going here for around 10 years. They are always quick to help you out. For my recent service, Neil was a great help and explained everything to me. He’s always a delight to see when I’m there also. Would highly recommend this place.
Review from Kathryn Scott
Kathryn Scott
8/26/2026
I absolutely love love this dealership!!!! Things have improved greatly since my last visit!!
Review from Ashly Thalmann
Ashly Thalmann
8/24/2026
Super helpful, didn’t rush me through the process, and was honest with me about all of the ins and outs. Nick was great! #kiacowboy
Review from John Morrow
John Morrow
8/24/2026
It was quick professional they didn't try to run circles around me. #kiacowboy
Review from audie balinao
audie balinao
8/22/2026
Great service! My favorite Kia dealership since 2012!
Review from Angie Prinz
Angie Prinz
8/20/2026
Awesome experience for my EV6 1st maintenance check.